Indication – HES increased the Service Show goal to 88% An only behavior should be to bring the agents a beneficial laminated test each and every questionnaire 66 HES: Provider From the Sight of Customers System Get = Concern #11 Greatest 2 Blocks try named “Better Cut-off” Broker Get = Matter #ten Facilitator: Site HES Solution Assessment Handout. Claim that the fresh new number and you may household buy surveys with the Family Event Professional system try slightly some other. Instruct the fresh new agents to make use of the new laminated test whenever first fulfilling on customers and you may reviewing brand new PEQ techniques. Highlight: 8-part measure get program PEQs is ed to help you users Score of 7 otherwise 8 are definitely the key solution dimensions = “Finest Block” Advantageous provider is another metric that has all of the research with a good score of five, six, eight, otherwise 8 Please comment all issues of one’s HES PEQ at now. Q: Normally the fresh new Broker otherwise Relocation Department contact the client once closing, if the customers provided below favorable comments otherwise rating to your the service analysis? A: No. Every recommendations in addition to their statements […]