Insurance Chatbots: Use Cases, Benefits & Best Practices Imagine automating up to 80% of customer interactions, freeing up human agents for the truly complex issues. Chatbots are no longer just tools, they’re partners in delivering exceptional customer service. Deliver your best self-service support experience across all customer engagement points and seamlessly integrate AI-powered agents with existing systems and processes. Integrating a powerful and easy-to-build insurance chatbot is a surefire way to streamline your operations. There are as many examples of chatbots in insurance as there are grains of sand. Bots can be fed with the information on companies’ insurance policies as common issues and integrate the same with an insurance knowledge base. Claims processing is one of insurance’s most complex and frustrating aspects. For processing claims, a chatbot can collect the relevant data, from asking for necessary documents to requesting supporting images or videos that meet requirements. Customers don’t need to be kept on hold, waiting for a human agent to be available. So digital transformation is no longer an option for insurance firms, but a necessity. You don’t need to hire a high-powered software engineer or data analyst to onboard ChatBot’s fantastic technology. This is a visual builder that […]